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FAQ

Will checking my credit hurt my scores?

No, checking your own credit reports and scores will not hurt your credit. In fact, you should regularly check your credit to be sure it does not contain potentially harmful errors or fraud. Our product makes it easy to review your latest credit scores and reports each week.

How do I know my personal information will be secure?

Your security is our top priority. All communication is encrypted using strong TLS (Transport Layer Security) protocols and is verified by both McAfee and Norton to ensure that your information is not intercepted by third parties.

How many credit reports do I have?

Most consumers have three credit reports in their name – one from each credit reporting agency (Experian®, Equifax®, and TransUnion®). We provide you access to the information that Experian, Equifax, and TransUnion keep on file for you. You can refresh your credit reports and scores with NationalCreditReport® every week.

What if I see an error or fraud on my credit reports?

Credit reports containing errors can cost you money and time. You should dispute inaccurate information with the credit reporting agencies as soon as you discover it. Our Dispute Center offers a step-by-step guide to help you learn how to file disputes with Equifax, Experian, and TransUnion.

How can I reach customer service?

Our Customer Care team is here for you. Live representatives are available seven days a week to help with any of your questions (Monday through Friday 8 AM – 8 PM CST, Saturday 8 AM – 5 PM CST, and Sunday Noon – 6 PM CST). Just call us at 1-888-550-1945.

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